Articles

Penny BaileyHere you will find published or forthcoming articles drawing on my consultancy experience. With the first two - if you are not a library - don't be put off by the library management software context - they are mainly about how to run your enquiry service better with a view to making your self more valuable to your organisation and proving your value to your employers. I hope you find them useful.

Penny Bailey,
Managing Director

  • Beyond Outlook: the concept of enquiry tracking software
    MMIT, February 2012 Vol 38(1), pp.19-22
    Published article
  • The Role of LMS in Demonstrating Value for Money from ILS
    Penny Bailey, Business Information Review
    Published article
  • Raising your Game: Evidence Based Management of your Enquiry Service
    Penny Bailey, Management Information, March 2011
    Published article